Early on, we had too many feedback channels — email, Intercom, Canny, Discord, GitHub, Linear. We've since streamlined. Today, GitHub is our main public channel, with everything else synced into it. This helps us stay open-source friendly, transparent, and focused.
The Principle
The principle is simple: one source of truth, open to everyone.
Our Channels
GitHub is our primary platform for user engagement:
- GitHub Discussions for feedback requests and feature conversations
- GitHub Issues for bug reports and tracked work
We do have other channels like Zendesk and Discord, and hope to streamline this further in the future with AI assistance.
content-collections (technically GitHub) powers our:
- Roadmaps
- Blog posts
- Documentation
This approach keeps everything in one ecosystem, making it easier for both our team and the community to stay aligned.